Learning in complex and ill-structured knowledge domains requires accommodation of multiple perspectives embedded in authentic activities and the reconciliation of those perspectives with personal beliefs resulting in conceptual change. Cognitive flexibility hypertext systems support that process by enabling learners to explore authentic cases…

Discusses the increased emphasis on problem solving and problem-based learning in instructional design and the need for new methods for task analysis and models for designing instruction. Defines the rationale and means for analyzing, organizing, and presenting stories to support problem solving by case-based reasoning. (Author/LRW)

Describes a study of undergraduates that investigated the effects of providing access to a case library of related stories while solving ill-structured problems. Describes experimental, comparable, and control group treatments and discusses results of multiple-choice tests and short answer questions. (Author/LRW)

Troubleshooting is a common form of problem solving. Technicians (e.g., automotive mechanics, electricians) and professionals (physician, therapists, ombudspersons) diagnose faulty systems and take direct, corrective action to eliminate any faults in order to return the systems to their normal states. Traditional approaches to troubleshooting…

Stories are the most natural form of communication and learning among humans. In this paper, we describe how we have designed and implemented an case library of technology integration stories to support pre-service and in-service teachers learning how to integrate technologies into their teaching. The case library was built using the artificial…

Computer-delivered, case-based instruction can provide medical students with valuable clinical diagnostic experiences before encountering real patients. Diagnosis requires physicians to understand and use causal reasoning for prediction. Such reasoning may be scaffolded in the design of computerized learning environments. Scaffolding of causal…