Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

Presents results of survey of academic economists and political scientists concerning actual and potential use of microformatted government publications. Research design and survey results are discussed, noting response rate, use of publications, purposes for using documents, means of locating documents, and role of microforms in information…