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| Journal of Academic… | 1 |
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| Calvert, Philip J. | 1 |
| Hernon, Peter | 1 |
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| Reports - Research | 1 |
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Peer reviewedCalvert, Philip J.; Hernon, Peter – Journal of Academic Librarianship, 1997
Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)
Descriptors: Academic Libraries, Evaluation Criteria, Foreign Countries, Higher Education
