Provides an introduction to sampling, determination of sample size, and selection of the actual sample that would be useful for librarians conducting research and evaluation studies. Highlights include sampling method, sampling error, confidence level, and microcomputer software packages that help determine sample size. (Contains 26 references.)…

Examines questions related to service quality, satisfaction, and outcomes assessment in academic libraries. Relates the literature of library and information science to each concept, identifies major research methodologies used, and offers suggestions for future research. (Contains 65 references.) (Author/LRW)

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)