Descriptor
Source
| Journal of Academic… | 1 |
| RQ | 1 |
Author
| Hernon, Peter | 2 |
| McClure, Charles R. | 1 |
Publication Type
| Journal Articles | 2 |
| Reports - Research | 2 |
| Opinion Papers | 1 |
Education Level
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedHernon, Peter; And Others – Journal of Academic Librarianship, 1987
The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)
Descriptors: Evaluation Criteria, Library Education, Library Personnel, Library Research
Referral Services in U.S. Academic Depository Libraries: Findings, Implications, and Research Needs.
Peer reviewedHernon, Peter; McClure, Charles R. – RQ, 1982
Highlights data from unobtrusive exploratory study related to referral process of reference questions posed at academic depository libraries. Related literature is reviewed, followed by discussions of assumptions related to referral process, implications of study findings, recommendations to improve quality of referral services, and research…
Descriptors: Academic Libraries, Depository Libraries, Government Publications, Higher Education
