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| Nitecki, Danuta A. | 1 |
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Peer reviewedNitecki, Danuta A.; Hernon, Peter – Journal of Academic Librarianship, 2000
Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Improvement
