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| Nitecki, Danuta A. | 1 |
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Peer reviewedHernon, Peter; Nitecki, Danuta A. – Library Trends, 2001
Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54…
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Library Planning
