In England there is a national survey of all students just before they graduate from bachelor's programmes called the National Student Survey (NSS). This produces a very influential ranking of all universities and colleges in England in terms of how the education they provide is perceived by their students. Top of this ranking every year is the…

The Open University has been undertaking an extended initiative to improve student retention through enhanced support for at-risk students. This initiative has evolved through a series of stages from ad hoc small scale local interventions relying largely on tutors and student self-referral, to an institution-wide pro-active system implemented by…