Illustrates the web of relationships among state education agencies, regional educational service agencies (RESAs), state legislatures, state boards of education, and school districts through case studies of two RESA systems. Also compares the "active" and "quiet" approaches taken by the respective states and identifies policy…

Identifies a set of change leadership functions including sustaining a vision for change, encouraging staff, modifying standard operating procedures, and monitoring progress. Suggests that these functions do contribute to change, but are also performed redundantly by persons in a variety of overlapping roles, including central office personnel,…