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Ferguson, Anthony W. – Journal of Library Administration, 1996
Examines the role of commercial document delivery. Discusses interlibrary loan (ILL); access versus ownership decision making; degree of use and patron use of commercial document delivery; and use of library materials funds. Concludes that document delivery will not totally replace ownership or ILL, but that it is becoming more important because…
Descriptors: Access to Information, Decision Making, Document Delivery, Futures (of Society)