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Download full textPotter, William Gray; Cook, Colleen; Kyrillidou, Martha – Association of Research Libraries, 2011
The current ARL report summarizes a multi-year effort that captures evidence in the form of narrative profiles as it delivers the message of the value and contributions of research libraries during transformative times. When ARL library directors were interviewed in 2005 and asked to describe a research library in the 21st century, there was…
Descriptors: Research Libraries, Library Role, Profiles, Statistics
Peer reviewedCook, Colleen; Heath, Fred M. – Library Trends, 2001
Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of…
Descriptors: Academic Libraries, Access to Information, Branch Libraries, Higher Education
