The major findings and generalizations of nine separate experiments summarized in this report have come out of a program of research on human factors in telecommunications and teleconferencing systems at Johns Hopkins University. These findings, already published in greater detail in the open literature, relate to (1) how people naturally…

The techniques, procedures, and principal findings of 15 different experiments in a research program on interactive communication are summarized in this paper. Among the principal findings reported are that: problems are solved faster in communication modes that have a voice channel than in those that do not have a voice channel, modes of…