Briefly describes the career of Herbert Goldhor and discusses two aspects of his contributions to librarianship: public library service and administration, including the collection and publication of data for analysis and use by researchers and decision makers; and scientific research in librarianship. A chronological list of over 175 publications…

Discussion of stress in library reference departments focuses on stress caused by CD-ROM reference tools. Topics discussed include work overload; nonreference duties; patron attitudes and behavior; staff attitudes; the need for proper staff training; and the need for library administrators to be sensitive to reference staff needs. (LRW)

Discussion of a statement of goals and objectives for reference department staff is based on an informal survey of reference managers in academic and public libraries and professional literature of planning. Strategies for developing statements (role of manager, arriving at goals, setting priorities, developing objectives) are described. Fifteen…

Discusses the relationship between effective organizational communication and specific library contexts and reviews the historical development of communication audits as a means of studying communication effectiveness. The generic structure of such audits is described and two models are presented in detail, including techniques for gathering and…

Examines possible barriers to adequate reference services to children and young adults. Topics discussed include the effects of budget pressures and shifting priorities in public and academic libraries; equity in access to information; reference policies; communication between children and adult services staff and administration; multiple service…