Using their "license to snoop," performance architects uncover the nuances of how work gets done in an organization. This is the first of a four-part series in which each article will present a different organizational level. Typical performance issues and opportunities for each level will be discussed, and helpful models and tools will be shared.…

Discusses the challenges in managing performance across national cultures and within changing corporate cultures. Describes two human performance technology tools that can help performance consultants understand different cultures and provide the basis for successful management action: the culture audit and the systems model that can be adapted…