Recounts an in-class group exercise where students individually rate 10 employee behaviors of a questionable ethical nature (use company car, call in sick). The students then calculate mean group ratings for each behavior and determine appropriate consequences for some of the actions. Includes statistical data and student responses. (MJP)

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given…