A step-by-step model for training peer counselors forms the basis of the trainer's manual and accompanying exercises for trainees which are organized into two books for effective skill building. Designed for peer counseling trainees, this document presents the first of these two exercise books. The book begins with three very brief chapters which…

This learning module, which is part of a management and supervisor training program for managers and supervisors employed at the Department of Energy's Waste Isolation Division, is designed to teach trainees to apply conduct of operations principles to their area(s) of responsibility. The following topics are covered in the module's individual…

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

This book provides a sequence of organized training sessions and activities designed to prepare students for such helping roles as student assistant, tutor, special friend, and small group leader. The first of the handbook's seven chapters provides an introduction to friendly helpers, describes helping characteristics, and presents an overview of…

Most organizations find it difficult to implement change, and only about 10 percent of learning from training and development experiences is actually applied in the workplace. This book advocates facilitation as a means of enhancing change and increasing productivity. Facilitation engages employees by enhancing the processes associated with their…

This workbook for students in grades 3 through 5 is designed to help them understand how stress affects the body and to show them various positive ways of coping with stress in daily life. Fifteen lessons include definitions of stress, relaxation exercises, visualization techniques, problem-solving approaches, dealing with conflicts, the necessity…

Leadership training materials, to be used by both students and teachers, are organized in the following sections: (1) self-awareness; (2) what leadership is; (3) goal setting, the foundation of success; (4) communication, key to leadership; (5) organization, putting all the pieces together; (6) group process, working together; (7) problem solving,…

Information on the process of decision-making, hints on how to function in team decision-making, and materials on how to prepare clients for decision-making in team meetings for the beginning level child welfare worker are provided in this self-instructional manual. Techniques are discussed for improving the quality of decisions made by the…

Puzzles, games, and activities provide perfect opportunities for students to work in groups, interact, communicate with each other, and discuss strategies. The activities, games, and puzzles contained in this book are designed to help students learn mathematics in a fun yet challenging way. The activities are designed to encourage students to…

This workbook presents activities for training middle school student peer listeners. The first of the workbook's 10 chapters contains an introduction to peer listening. Activities include a pretest on a series of true-false statements called the "Peer Listening Inventory," defining the meaning of the words that describe the qualities of a peer…

This encyclopedia provides scholarly information on all aspects of educational technology. It treats integrating educational technology as a problem-solving process. The book consists of 123 papers by numerous authors, divided into five sections. Section 1, "Educational Technology: Definition and Conceptual Background," introduces educational…

This book is intended for use as a student guide. It is about human problem solving and provides information on how the mind works, placing a major emphasis on the role of computers as an aid in problem solving. The book is written with the underlying philosophy of discovery-based learning based on two premises: first, through the appropriate…

This learning unit on taking decisions is one in the Choice Series, a self-learning development program for supervisors. Purpose stated for the approximately eight-hour-long unit is to enable the supervisor to apply good principles of problem solving and making decisions so that his/her workteam is able to be, and to stay, productive. An…

This workshop manual is intended for groups in the workplace. It leads the group step-by-step through problem-solving techniques based on both critical and creative thinking approaches to describe, analyze, plan, and act on a realistic shared understanding of the real problem and workable solutions. It begins with a problem-solving curriculum…

This book contains supplementary material for a British self-study course in management designed as an introduction to the course for the Certificate in Management Studies. The materials in this book are learning activities referenced to various topics in the course materials. The nine activities include a case study of a production supervision…