Based on the concept that library use measurement should have as its basic starting point the individual patron, a method of data collection and analysis has been developed that explores individual patterns of borrowing over time. The method accounts for the number of visits on which borrowing takes place, number of items borrowed per visit, and…

Discusses areas needing revision in the manual "Output Measures for Public Libraries," i.e., measurement objectives, research skills of output measures users, management versus research contexts, relating inputs to outputs, problems in data collection, user versus library performance, sample sizes, interpretation of output measure…

A survey of 133 academic libraries reveals that most make online bibliographic retrieval services available to off-campus clients at prices higher than those charged to primary patrons. Extra charges are not inconsequential, being approximately $15/search or 38 percent of search costs. Eight references, questionnaire, and list of online vendors…

This review of major applications of economic theory and research methods to libraries provides overviews of economics of information and of library services, research related to supply of library services, research into demand for library services, finances and fees, and the library labor market. A 78-item bibliography is provided. (EJS)

Describes responses of 19 Louisiana academic libraries to questionnaire designed to determine scope and conduct of academic online searching search services. Telecommunications networks, terminals, patrons, library search procedures, methods of charging fees, special features, selective dissemination of information, computer searching by…

Reports on an evaluation of the higher levels of California's statewide reference referral network that involved an unobtrusive method utilizing existing records of actual reference transactions evaluated by panel of judges. Reference evaluation methods, findings of other studies, and other uses of the method are discussed. (Nineteen references…

This paper defines performance measurement as the clarification of objectives and standards, identification of key activities, data collection and analysis, and formative evaluation of services. It then examines some of the factors involved in using performance measurement to evaluate public services activities, and analyzes performance…

Entering M.L.S. students, University of Toronto, were tested to elicit preference regarding provision of library service to older adults (theory-in-use) and degree of agreement with "The Library's Responsibility to the Aging" statement (espoused theory). Statistical analysis indicated no significant incongruence between students'…

Study of student use and perceptions of residence hall libraries at Indiana University (telephone survey in residence centers, user survey in libraries) reveals that students do use such libraries. Magazine and newspaper collections are used most frequently; records, audiocassettes, class-related materials, and study space are also popular. (7…

Results of survey measuring university faculty attitudes toward bibliographic instruction indicated that: frequency of respondent's library use related positively to decision to offer bibliographic instruction and its delivery by librarians; part-time faculty were less aware of library services than full-time faculty; 29 percent of faculty…

Fifty-five Association of Research Libraries member academic libraries were surveyed to determine trends in use of commercially available online numeric databases. Databases searched, searchers, users, publicity, library role in relation to numeric databases, and librarians' attitudes toward and knowledge of databases are examined. The…

Proposes and investigates feasibility of using three new variables in addition to simple activity counts in measuring reference services: (1) user questioning regardless of where activity occurs; (2) treating individual user and question as unit of analysis; and (3) examination of questioning in context of other library use. (11 references) (EJS)

Five performance measures suggested for use in public libraries are discussed in relation to corporate information centers: corporate awareness of library services; clients as percentage of jurisdiction population; reference transactions per capita; reference fill rate; timeliness of information delivery. Planning and survey questionnaires for…

Presents results of survey of 64 Illinois academic institutions which was conducted to determine library use of nonprofessionals at the reference/information desk. Characteristics of nonprofessionals, use patterns and desk hours staffed by nonprofessionals, referral and training, and trends for desk staffing are discussed. (Eight references are…

Offers definitions for four general categories of research--practical, bibliographical, scholarly, scientific--and discusses connections of research to librarianship, the introduction of scientific research methodology in librarianship, activities related to scientific research, users of research, faculty status, professional organizations and…