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James, Randolph I. – Performance and Instruction, 1987
Describes how two methodologies for analyzing and improving performance--performance engineering and organization mapping--were used in a case study involving the purchasing department of an electric utility. Highlights include the establishment of a model of the desired results, measuring existing performance, and the designing of an improvement…
Descriptors: Case Studies, Improvement, Measurement Techniques, Models
Peer reviewedMcKinney, Gayle; Mosby, Anne Page – Online Review, 1986
Presents results of survey based on sample of 500 U.S. academic libraries which was conducted during spring and summer of 1984 to gather descriptive data on current status of online searching and to predict future trends. Four broad categories are covered: availability; search service characteristics; evaluation; future trends. (31 references)…
Descriptors: Academic Libraries, Bibliographic Utilities, Charts, Futures (of Society)
