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Direct linkBotha, Erika; Erasmus, Rene; van Deventer, Martie – Journal of Librarianship and Information Science, 2009
The mere fact that a library service is being used does not mean that the service makes a difference or has a positive impact on the user. This has significant implications for Special Library and Information Services (SL&IS) that have to constantly prove that they add value. Because of the difficulty of measuring impact effectively, the…
Descriptors: Focus Groups, Program Effectiveness, Special Libraries, Foreign Countries
Download full textPowell, Ronald R. – 1988
Arguing that user studies and performance measures provide two major approaches to evaluating the effectiveness of library services, this occasional paper presents an overview of the literature, examines the goals and approaches in user studies and performance measures, and provides suggestions for increasing the potential benefits of both by…
Descriptors: Accountability, Evaluation Criteria, Evaluation Methods, Library Services
Peer reviewedPowell, Ronald R. – Library and Information Science Research, 1984
This research review analyzes output measures that assess the effectiveness of a library's reference services: reference questions, reference staff performance, reference users, combined output measures, and combined input/output measures. The need for research, a definition of reference effectiveness, and input measures are noted. Seventy-three…
Descriptors: Evaluation Methods, Input Output Analysis, Library Personnel, Library Services
Rowe, Brenda J. D.; Pfannenstiel, Judy C. – 1991
Part of a 3-year study of the Chapter 1 Neglected or Delinquent (Chapter 1 N or D) Program providing compensatory education services to youths in state-operated juvenile and adult correctional facilities, this report presents case studies of nine facilities that have developed particularly effective programs. The study used teacher questionnaires,…
Descriptors: Case Studies, Compensatory Education, Correctional Education, Delinquent Rehabilitation
