What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

Based on the concept that library use measurement should have as its basic starting point the individual patron, a method of data collection and analysis has been developed that explores individual patterns of borrowing over time. The method accounts for the number of visits on which borrowing takes place, number of items borrowed per visit, and…

This research report presents the results of a survey of public libraries that serve areas where populations are 25,000 or fewer individuals. The long range goal of the study was to gather data that would help to initially describe some of the circumstances in which and because of which rural information services exist and endure. Questionnaires…

Research on two exposure techniques--book displays and book lists--supports the idea that browsers need, want, and will use some type of guidance to narrow their book selection. Two reasons for this are given: these techniques require little patron effort and reach large numbers of browsers at one time. (Author/EM)

This review of major applications of economic theory and research methods to libraries provides overviews of economics of information and of library services, research related to supply of library services, research into demand for library services, finances and fees, and the library labor market. A 78-item bibliography is provided. (EJS)

The chapters in this volume, originally presented at the Third Annual Virtual Reference Desk (VRD) conference, "Setting Standards and Making It Real," (Orlando, Florida, November 2001), were organized, revised, and updated to reflect current technology and practice. The VRD conference and the ideas in this book represent the cutting edge…

Intended to provide a guide to the most useful, practical, and relevant methodologies developed and implemented over the past 20 years for assessing a library's effectiveness, this bibliography provides citations to 72 selected studies evaluating the use, collections, and services of academic libraries. The citations are organized into three major…

Academic librarians in Illinois were surveyed to determine their attitudes toward and recordkeeping practices for online searches. Findings indicate that confidentiality is considered to be as important for online searches as for circulation records, but that recordkeeping practices and attitudes toward subject and client disclosure do not assume…

This kit on the integration of nonprint media into Association of Research Libraries (ARL) institutions contains a concise summary of a 1977 phone survey with ARL members, eight descriptions of programs and services, and five acquisition and processing policies. To collect data on practices regarding the acquisition, processing, and use of…

Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…

Focuses on effects of organizational structure upon innovations in both technical operations and administrative areas of organizations. Theories of innovation, major studies of innovation and organizational structure, organizational structure and innovation in libraries and library literature, and current and future research in libraries are…

Offers definitions for four general categories of research--practical, bibliographical, scholarly, scientific--and discusses connections of research to librarianship, the introduction of scientific research methodology in librarianship, activities related to scientific research, users of research, faculty status, professional organizations and…

New York University (NYU) Libraries received a 1-year grant from the Association of Research Libraries to study users' responses to its recently installed Geac online catalog, Bobcat (Bobst Library Computerized Catalog). The survey instrument, developed for Council on Library Resources (CLR)-funded national study of responses to public access…

The first article summarizes the findings of four studies which used unobtrusive testing techniques to evaluate library reference services. The validity of this testing method and the conclusions reached are discussed, and suggestions are made for improving reference services in five related articles. (CLB)

A user attitude survey was conducted in the main library at the University of Oklahoma before and after the opening of a new library wing which effectively doubled the size of the main library. At the time of the opening of the new wing, the circulation department began using a new computer system for circulation of the general collection. The…