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The Influence of Reference Practices on the Client-Librarian Relationship.
Peer reviewed Peer reviewed
Durrance, Joan C. – College and Research Libraries, 1986
Raises questions about influence of present reference practice on library user perceptions of the librarian as information intermediary and on user ability to distinguish between librarians and other staff. Questions are discussed within context of client-professional relationship, using data from study of users of three midwestern university…
Descriptors: College Libraries, Higher Education, Interpersonal Relationship, Interviews