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Peer reviewedHobson, Charles J.; And Others – Journal of Academic Librarianship, 1987
Describes a training program based on research in the private sector, which was developed to improve the performance and job satisfaction of the library's public contact personnel. Suggestions are offered for future research and applications based on trainee and patron evaluations. (Author/CLB)
Descriptors: Academic Libraries, Evaluation Criteria, Higher Education, Job Performance
