Questionnaires were sent to 116 newly appointed reference librarians at academic institutions regarding the extent, content, and evaluation of their introductory training for their new positions. The majority of respondents indicated lack of overall planning and content depth in their training. (Author/EM)

Describes a training program based on research in the private sector, which was developed to improve the performance and job satisfaction of the library's public contact personnel. Suggestions are offered for future research and applications based on trainee and patron evaluations. (Author/CLB)

Describes a survey of database searchers which sought information on the methods they had used to learn search techniques, and methods they felt would be most appropriate for novices. The study methodology is described and a respondent profile and research-based predictions are provided. The questionnaire used is appended. (EM)