What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

College freshmen enrolled in English composition classes were polled to determine their attitudes toward two different methods of bibliographic instruction: the lecture-discussion practicum and the workbook. Analysis indicated that most students perceived the lecture-discussion to be the more successful instructional technique for both general and…

This collection of primary source documents on support staff and student assistants in Association of Research Libraries (ARL) member institutions contains: (1) "Personnel Guides for Supervisors" (National Library of Medicine); (2) "A Personnel Development System" (Rutgers University Libraries); (3) "Training…

Intended to provide a guide to the most useful, practical, and relevant methodologies developed and implemented over the past 20 years for assessing a library's effectiveness, this bibliography provides citations to 72 selected studies evaluating the use, collections, and services of academic libraries. The citations are organized into three major…

This paper defines performance measurement as the clarification of objectives and standards, identification of key activities, data collection and analysis, and formative evaluation of services. It then examines some of the factors involved in using performance measurement to evaluate public services activities, and analyzes performance…

This collection contains data from a 1976 survey on organization, staffing, and operation of the gifts and exchange functions of member libraries of the Association of Research Libraries (ARL) and 26 primary source documents. Source documents in the kit include: (1) annual reports from Columbia University, University of North Carolina, and Ohio…

Questionnaires were sent to 116 newly appointed reference librarians at academic institutions regarding the extent, content, and evaluation of their introductory training for their new positions. The majority of respondents indicated lack of overall planning and content depth in their training. (Author/EM)

In order to evaluate time management practices among managers of large academic libraries, questionnaires were mailed to 189 library directors. A total of 158 surveys were returned for a response rate of 82%. Items used to collect data in the questionnaire were based on time management literature and were grouped into five categories: (1) a…

Reports results of unobtrusive testing of reference service (asking reference questions of library staff who are unaware of being evaluated) in government documents and central reference areas of 26 U.S. libraries. Accuracy of answers, interview and search process duration, referral, and use of catalog and technology are highlighted. (12…

Term paper bibliographies were independently examined and rated by a librarian and a writing instructor. Students receiving bibliographic instruction in classes that taught a cognitive strategy for using library resources did a better job of accessing and using library resources than those whose instruction emphasized specific tools and resources.…

Describes the research objectives, rationale, methodology, and findings of a model program developed at the Northwestern University Library, which examined whether online catalogs require instruction and, if so, how that instruction would be best delivered. (CLB)

This document outlines the methodology to be used for analyzing and reporting data collected through questionnaires at the various libraries of the University of California in April and May of 1982, as the second phase of an online public access catalog (OPAC) evaluation project. It is noted that the project was designed to enable systems…

Presents a methodology for describing, analyzing, and evaluating the public service functions of serial file systems, and describes a user study conducted in a university departmental library to determine the efficiency and effectiveness of its system in enabling students new to the library to locate known-items in the serials collection. (CDD)

Describes a training program based on research in the private sector, which was developed to improve the performance and job satisfaction of the library's public contact personnel. Suggestions are offered for future research and applications based on trainee and patron evaluations. (Author/CLB)

Describes a survey of database searchers which sought information on the methods they had used to learn search techniques, and methods they felt would be most appropriate for novices. The study methodology is described and a respondent profile and research-based predictions are provided. The questionnaire used is appended. (EM)