In higher education systems, equal importance must be given to differently abled students. However, not all educational institutions have infrastructure and facilities to admit these students even though accessibility and support for these students is growing. There are many schemes, facilities, services, and financial assistance available to…

The first of two articles provides an introduction to this issue. The second article discusses the key issues in rare book librarianship over the past 50 years, including acquisition, care, handling, storage, preservation, cataloging, classifying, processing, circulation, security, and training. Both references and a 77-item bibliography are…

Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)

Based on the concept that library use measurement should have as its basic starting point the individual patron, a method of data collection and analysis has been developed that explores individual patterns of borrowing over time. The method accounts for the number of visits on which borrowing takes place, number of items borrowed per visit, and…

Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)

Designed to help business firms, corporations, researchers, and others identify libraries with major collections in the fields related to business that are accessible to the public, this brochure may also inform library staff of sources of information in the field for their own networking and for referrals of library users. An expanded and updated…

The result of a pilot study funded by the Library Services and Construction Act (LSCA), this document is both a report of a test of adaptations of "Output Measures for Public Libraries" for the measurement of children's services in Wisconsin public libraries, and a manual for children's librarians to use for future data collection. The…

Discusses areas needing revision in the manual "Output Measures for Public Libraries," i.e., measurement objectives, research skills of output measures users, management versus research contexts, relating inputs to outputs, problems in data collection, user versus library performance, sample sizes, interpretation of output measure…

The chapters in this volume, originally presented at the Third Annual Virtual Reference Desk (VRD) conference, "Setting Standards and Making It Real," (Orlando, Florida, November 2001), were organized, revised, and updated to reflect current technology and practice. The VRD conference and the ideas in this book represent the cutting edge…

Tested the hypothesis that increasing library services would increase returns of a questionnaire generated by that library. Students and faculty were surveyed before and after new services were offered at Wharton School. Results suggest source of sponsorship should be related to user group to be surveyed to maximize return rate. (CDD)

Maintains that there are two traditional categories of data for scholars: (1) physical objects and nonmaterial objects and (2) processed information. Describes the development and current plans for the Documentation Project, a Norwegian database for language and culture. (CFR)

Academic librarians in Illinois were surveyed to determine their attitudes toward and recordkeeping practices for online searches. Findings indicate that confidentiality is considered to be as important for online searches as for circulation records, but that recordkeeping practices and attitudes toward subject and client disclosure do not assume…

Policies and procedures are outlined for the Online Database Information Network (ODIN), a cooperative of libraries in south-central Pennsylvania, which was organized to improve library services through technology. The first section covers organization and goals, members, and responsibilities of the administrative council and libraries. Patrons…

Developed as part of a three-year project funded by the Library Services and Construction Act (LSCA), this manual is designed to present librarians in the State of California with an alternative, "sense-making" approach to assessing the information needs of patrons and potential patrons and to assessing accountability, i.e., whether…

Discussion of library reference work that may be suitable for use of expert systems focuses on (1) information and literature searches, and (2) requests to interpret bibliographic references and locate items listed. Systems and computer-assisted instruction modules designed for information retrieval at the University of Waterloo Library are…