Advice is offered on promoting diversity within the college alumni association, based on the University of Kansas Alumni Association's experience. Suggestions include providing offerings that appeal to everyone; challenging alumni to participate in reaching out to others; and inviting alumni involvement when dissatisfied. (MSE)

This article presents an interview with Robert Deware, associate professor of organization behavior at Northwestern University in Evanston, Illinois, who offers advice on setting up and managing a university public relations office. It focuses on issues of office size, staffing, structure, and strategy. (MDM)

Applying a consumer satisfaction model to higher education program administration provides the manager with a systemic view of satisfaction, related variables, and postpurchase (alumni) actions. By manipulating the variables leading to consumer satisfaction, the institution can satisfy its consumers and increase the likelihood the consumer will…

The discussion reviews preservation issues as they relate to campus planning and provides examples of how some colleges have approached circumstances requiring attention to preservation. A general process by which colleges can incorporate historic preservation into campus master planning is outlined. (MSE)

Without feasible integration strategies, the institutional researcher and decision maker remain isolated from each other, to the ultimate disadvantage of the higher education institution. Practical and achievable strategies for the researcher include knowledge of the institutional climate and norms, developing communication skills, and practicing…

An interview with Stephen C. Hall and Constance F. Towler of the Harvard University Office for Information Technology (Massachusetts) addresses issues in implementing management techniques to improve and maintain program quality. Topics include motivation, executive-level knowledge and support, specific changes made, and response and assistance…

A discussion of alternative investments for colleges and universities looks at the kinds of investments that comprise this group, rationales for making such investments, the advantages of diversification, risk issues, and ways to reduce risk, including careful selection of managers. Several strategies for getting started in alternative investments…

Offers guidelines for risk management to campus entertainers and their representatives, including options for insurance coverage, types of insurance policies, and risk management for non-insurable factors associated with concerts and novelty events. (MSE)

This Spanish version of the Peace Corps Programming and Training System Manual is designed to help field staff members of the Peace Corps train volunteers. Its task descriptions, guidelines, examples, and definitions are intended to be practical and informative rather than restrictive. The manual is divided into six major sections: (1)…

This manual contains forms and instructions for North Carolina's annual review of its migrant education program established under the federal Education Consolidation and Improvement Act. State officials developed this self-review process to simplify compliance monitoring of the state program. The self-review is conducted by local education…

This document is designed to assist administrators and teachers in developing high quality pre-kindergarten programs which comply with Chapter 1 regulations and guidelines. Information is provided on administration, design, and implementation of programs for disadvantaged young children, as well as on appropriate instructional practices for…

The publication is intended to dispel misconceptions about the vocational rehabilitation service needs of deaf-blind persons. The first of five sections presents a history and comments on the philosophy of working with deaf-blind persons. Five programmatic definitions of deaf-blindness are offered. Section 2 addresses communication modes, aids,…

Residential care must be redefined, free from jargon and rhetoric. Over the past 20 years, the social welfare approach, which encompasses the medical model, has dominated legislative and practical thinking about residential care. This theoretical thinking reached its culmination in the concept of the therapeutic community. The therapeutic…

Microcomputer software for use in managing child care centers is described in this shopping guide. Software for working with words, numbers, records, and money is recommended along with four utility programs that can be of value to a child care director. (BB)

A public relations audit can show how efforts measure up, whether they are parents programs, media relations, or faculty/staff communication. A sample inventory form is included. (MLW)