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Direct linkBlack, Lisa; Taylor, Z. W. – Community College Journal of Research and Practice, 2021
Although case management in higher education is a relatively new phenomenon, the challenges presented by COVID-19 have forced many institutions to deliver emergency services in an extremely rapid fashion and adopt case management strategies to serve students in crisis. This case study shares how one large community college system developed a…
Descriptors: Caseworker Approach, Higher Education, COVID-19, Pandemics
