This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…

Background: Challenges for practitioners who work with parents with intellectual disability arise from several sources. The purpose of the current study was to identify the stressors experienced by practitioners who work with parents with intellectual disability in Australia, investigate coping strategies and explore training needs so as to inform…

Personnel administrators should insist on a well-managed exit interview process to monitor departmental turnover and to acquire feedback about the working environment. Some procedures to develop an effective process are discussed. (MLW)

This pamphlet was written to assist child care employees in conducting a survey of the salaries, benefits, and working conditions of individuals and/or day care centers. The following topics are discussed: reasons for making a survey; limits of surveys; personnel, time, and money involved; sample selection and informaton collection strategies;…

The purpose of this study was to identify and describe specific problems and groups of problems confronting child care/prekindergarten administrators as they go about their daily work. Three specific questions were addressed: (1) Which work-related problems occur most frequently for these administrators? (2) Which work-related problems are most…

Decreasing enrollments and financial problems have led to considerable restructuring in North Dakota schools. One form of restructuring was the creation of dual-role administrative positions combining two or all of the roles of superintendent, elementary principal, and secondary principal. In 1987, 47 of 51 administrators holding such positions…

A dramatic increase in interlibrary loan (ILL) in academic and research libraries in the last five years, combined with a changing office environment, is forcing reassessment of the relationship between the volume and cost of loans to service quality. In the spring of 1988, a survey was sent to 116 member libraries of the Association of Research…

The public's demand for improvement of schools; the concern, debate, and inquiry about the principal's role; and the importance of principals' own views about their activities emphasize the need to enhance the body of knowledge about public school principals. This study utilized a 14-page questionnaire grouped into the following sections: (1)…

Describes the 1927 American Library Association's job classification and compensation plan, which attempted to identify job duties and minimum qualifications for the entire library profession. The development of the plan, problems with the research methodology used, and the relevance of the plan to current problems in librarianship are discussed.…

This report describes a five-part study conducted at the Brigham Young University library during the winter semester of 1987 to assess the quality of the reference service provided to library patrons by student reference assistants (SRAs) after a full semester of SRA participation in the reference patron service system. The study focused on…

In 1986, a study was conducted of the level of job satisfaction among full-time faculty in the Los Angeles Community College District (LACCD). Questionnaires were distributed to 1,000 randomly selected full-time faculty in the nine colleges in the LACCD. A total of 439 surveys were returned, for a 43.9% response rate. Study findings included the…

The Complutense University of Madrid (Spain) has conducted two surveys, one of students and faculty and one of faculty only, to evaluate courses and investigate teacher attitudes about the institution's conditions for teaching and research. Results of the studies are presented, and their relevance for institutional decision making is discussed.…

This guide, which is intended for human resources personnel, industry trainers, educators working in industry, and others interested in learning in the workplace, presents practical guidelines for maximizing the benefits of learning on the job by creating an effective learning environment in the workplace. Discussed in the introduction are key…

This document contains the student handouts and learning activities of an introductory course in oral communications that was developed by a community college for workers at a St. Louis (Missouri) chemical company. The following items are among those included: ice breaker activity; checklist for self-assessment of ability to handle criticism;…

This study examined the work-related stress experienced by principals and teachers in public schools. The researchers worked under the assumption that some of the stress related to a job situation comes from the environment. Condensed versions of two questionnaires developed by Williams (measuring stress experienced by teachers) and Jankovich…