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Needham, Robbie Lee; And Others – 1992
The three principle elements of Total Quality Management (TQM) are a focus on customers; an attitude of continuous improvement of a system; and the involvement of everyone within an organization. At Delaware County Community College (DCCC) in Media, Pennsylvania, the first phase of implementing TQM focused on educating top management for the…
Descriptors: Administrative Organization, Classroom Techniques, College Administration, College Faculty
Peer reviewedBenswanger, Ellen G.; And Others – Journal of Rural Community Psychology, 1986
Describes a two-year (1983-1985) systems study of the human services provided adolescents aged 10-17 and their families in one rural Pennsylvania community. Describes teacher/student survey, human services utilization survey, case reviews, and development of community-based advocacy plan. Discusses study's impact on local human services network…
Descriptors: Adolescents, Agency Cooperation, Behavior Problems, Client Characteristics (Human Services)
