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Hyman, Karen; Field, Dorothy – American Libraries, 1997
There are no foolproof solutions to Internet access in libraries. This article lists selected library solutions, what not to do, and what to do: pick a common-sense approach, focus on customer service, keep an open mind, avoid accepting or repeating hearsay, and find common ground. Includes highlights of the Orange County (FL) Library System's…
Descriptors: Access to Information, Censorship, Information Dissemination, Intellectual Freedom
American Library Association Video/Library Video Network, Towson, MD. – 1994
This videotape is designed to help library staff develop and implement a security program in the library, using library personnel or outside security personnel. Eight sections cover: (1) how to design an effective security policy; (2) how to approach disruptive patrons; (3) personal safety--with disruptive patrons, during a robbery, and when…
Descriptors: Crime Prevention, Law Enforcement, Library Administration, Library Materials
Carson, Paula Phillips; And Others – 1995
This is a handbook of advice for handling the everyday problems encountered in all types and sizes of libraries. It is designed to assist managers before, during, and after crises develop. Organized in an question-and-answer format, it tackles many dilemmas that can occur in the library, then offers solutions drawn from actual experience. The…
Descriptors: Communication (Thought Transfer), Cultural Pluralism, Legal Responsibility, Library Administration
Turner, Anne M. – 1993
Written from the perspective of a working director, this book is a guide to setting fair and appropriate behavior rules and training staff in how to implement them. Policies for exhibit and meeting room use; issues surrounding street people, the mentally ill, and substance abusers; sexual deviancy and parental child abuse in the library;…
Descriptors: Censorship, Child Abuse, Exhibits, Homeless People