Guidelines to facilitate the assessment and development of educational leadership decision-making skills are presented in this paper. Included are a review of traditional and contemporary concepts of the decision-making process, identification of appropriate techniques, and an analysis of four contemporary decision-making models by Thompson,…

The greater organizational complexity of libraries and information centers in recent years has given rise to more complex problems for managers. To facilitate solutions, operations research (OR) techniques have been developed that consider the quantitative dimensions of problems along with their political and organizational aspects. Eight standard…

Describes an approach to problem solving based on real-world problems. Discusses problem analysis and definitions, preparation of briefing documents, solution finding techniques (brainstorming and synectics), solution evaluation and judgment, and implementation. (JM)

This book is directed toward students in organizational-theory and problem-analysis classes and their professors, as well as school administrators seeking to examine their problems and policies from new perspectives. It explains and illustrates methodology for describing, documenting, and analyzing organizational problems. Part I, "Methodology,"…

The three principle elements of Total Quality Management (TQM) are a focus on customers; an attitude of continuous improvement of a system; and the involvement of everyone within an organization. At Delaware County Community College (DCCC) in Media, Pennsylvania, the first phase of implementing TQM focused on educating top management for the…

Six papers dealing with decision support and knowledge based systems are presented. Five of the papers are concerned in some way with the use of artificial intelligence techniques in individual or group decision support. The sixth paper presents empirical results from the use of a group decision support system. (CLB)