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Download full textRobinson, William C. – 1984
Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…
Descriptors: Conflict Resolution, Guidelines, Libraries, Library Administration
Westerman, Mel – 1985
The greater organizational complexity of libraries and information centers in recent years has given rise to more complex problems for managers. To facilitate solutions, operations research (OR) techniques have been developed that consider the quantitative dimensions of problems along with their political and organizational aspects. Eight standard…
Descriptors: Cost Effectiveness, Information Centers, Library Administration, Management Systems
Peer reviewedParrish, Jenni – Legal Reference Services Quarterly, 1986
Discusses principles of law library management and presents three problem solving exercises for law librarianship training. American Bar Association standards for law school libraries are presented, with interpretations, and appendices provide a job description for an assistant law librarian and bylaws of the American Law Schools concerning…
Descriptors: Academic Libraries, Administrative Principles, Law Libraries, Law Schools
Peer reviewedAuster, Ethel – Canadian Library Journal, 1987
Briefly reviews the theoretical principles of decision making and communication for effective management, and describes management practices in Canadian academic libraries facing retrenchment that deviate from this theoretical model. Suggestions for achieving greater congruency between scholarly theory and management practice, thereby facilitating…
Descriptors: Academic Libraries, Decision Making, Employer Employee Relationship, Foreign Countries
Peer reviewedDubey, Yogendra P. – Information Technology and Libraries, 1984
Reports on emergence of decision support system (DSS) as a practical approach for applying computers and information to problems facing management. Information processing and decision making in organizations, simulation-model-based DSS in management of library resource sharing networks, and a resource-sharing simulation system are highlighted.…
Descriptors: Computer Oriented Programs, Computer Simulation, Decision Making, Decision Support Systems
Wilson, Lucile – 1996
This practical handbook focuses on interpersonal skills that will increase the effectiveness of recent library school graduates, paraprofessional librarians, and aides who have assumed the role of managing small public or school libraries. It describes numerous techniques that librarians can use to become better leaders and offers specific…
Descriptors: Communication Skills, Elementary Secondary Education, Higher Education, Interpersonal Competence
