This transcript contains the text of a speech and five panel presentations on the problems of people with hearing impairments and the provision of academic library instruction to deaf students. Herbert W. Larson describes: methods for effectively communicating with the deaf; the use of signing, lip reading, and interpreters; colleges for the deaf;…

This transcript contains the text of three speeches on the problems of people with hearing impairments and the provision of library services to the hard of hearing. Howard Edward (Rocky) Stone, founder of Self-Help-For-Hearing-Impaired-People, Inc., describes his difficulties as a hearing impaired person, the growing number of Americans with…

Discusses the significance of the reference interview and the need for better communication between Black students and White librarians. Sensitivity and understanding of Black behaviors are recommended as ways of building trust between librarians and students. (52 references) (MES)

A pilot project at the Medical College of Wisconsin illustrates how even small computing organizations with limited financial and staff resources can provide remote access to CD-ROM (Compact Disc-Read-Only-Memory) databases, and that providing such convenient access to a vast array of useful information can greatly benefit faculty and students.…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Written from perspective of the president of a graduate research-oriented university, the author explores nature of the academic library, its size and structure, retrenchment as it affects acquisitions and services, and issue of who makes decisions concerning the library. Space and budgetary problems at the University of Oregon are discussed.…

This discussion of the problem of funding college and university media centers outlines the general categories of available support, assesses current prospects of attracting funds for instructional technology in higher education, and explores the implications that a media center poses for a library's internal budget policy. Twenty-nine references…

There are no foolproof solutions to Internet access in libraries. This article lists selected library solutions, what not to do, and what to do: pick a common-sense approach, focus on customer service, keep an open mind, avoid accepting or repeating hearsay, and find common ground. Includes highlights of the Orange County (FL) Library System's…

Suggests that as automated information services become more prevalent, it is essential that libraries find permanent funding to support this activity. Funding of information provided by an online search that satisfies legitimate educational and research needs with monies from print materials budget is considered. Three reactions to essay are…

Addresses factors to be considered in selecting library audiovisual materials in a time of increasingly complex constraints and operations. Suggestions offered include learning how to dig out facts that count, using unorthodox resources for evaluation, updating selection policy, and employing statistical and other measures to analyze patrons and…

Describes the effects of the rapid growth of Macomb Community College (MCC), erratic financing, and institutional size on the organization, services, and procedures of MCC's library. Focuses on unique characteristics associated with size and positive responses to resource constraints. (DMM)

Six articles on pros and cons of minimal-level cataloging (MLC) highlight patron access and browsability, time and cost savings, network and bibliographic utility cooperation, standards, alternatives to MLC, levels of records, online catalogs, experimental cataloging program at University of Michigan, and experiences at Kent State University…

Discusses the benefits of creating a collegial environment for library reference staff, highlighting application of the "Golden Rule," supervisor's role, policies and procedures, barriers to success (lack of communication, competitiveness, conflict, dictatorial supervisors, envy, burnout, lack of reward), collegial education and…

Discussion of public access microcomputer service areas in public libraries covers walk-in access, software/hardware circulation, online call-in services, and special programs. Principles for successful public access programs are also discussed, including hardware/software selection. Problems relating to equipment breakdown, diskette storage, and…

Relates experiences of library director at King College--a small, four-year, undergraduate, private college faced with difficult budgetary decisions. Periodical collection, budgetary problems, cost effective online searches, acceptance of services by library patrons, and problems and solutions connected with implementation of online services are…