A pilot project at the Medical College of Wisconsin illustrates how even small computing organizations with limited financial and staff resources can provide remote access to CD-ROM (Compact Disc-Read-Only-Memory) databases, and that providing such convenient access to a vast array of useful information can greatly benefit faculty and students.…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Describes 10 key elements of generic teaching strategies for developing student thinking and provides a rationale for the participation of school library media specialists in developing student thinking skills. The role of media specialists within the school and the importance of information-based decision making in a free society are discussed.…

Discusses recommendations from the National Commission on Libraries and Information Science for defining, developing, and promoting library media programs that teach information finding and using skills. Areas covered include helping students develop thinking skills, theoretical implications of current research on how children process information,…

"Lively Minds," the Travelling Library Learning Program, involves older adults in Nassau, New York in weekly, 1-hour continuing education programs which use library services and materials for mental stimulation, enjoyment, and empowerment. The overall purpose is to give seniors personal intellectual experiences of the power and resourcefulness of…