Based on two manuals developed by Goodwill as part of their staff training series on program review, this program evaluation manual is designed to help facility administrators implement and improve their service delivery. The book contains an introduction and nine chapters. The introduction defines program evaluation, provides a rationale and uses…

This professional development program is designed to improve the understanding of Australian personnel working in adult literacy and basic education (ALBE) of the range of approaches and methods used to achieve different evaluation purposes. It is an adaptation of "A Guide to Program Evaluation" (included here), a detailed guide for…

This instructional guide, one of a series developed by the Technical Education Advancement Modules (TEAM) project, is a 6-hour introductory module on statistical process control (SPC), designed to develop competencies in the following skill areas: (1) identification of the three classes of SPC use; (2) understanding a process and how it works; (3)…

This instructional guide, one of a series developed by the Technical Education Advancement Modules (TEAM) project, is a 20-hour advanced statistical process control (SPC) and quality improvement course designed to develop the following competencies: (1) understanding quality systems; (2) knowing the process; (3) solving quality problems; and (4)…

Middle school and high school students need to develop many skills in order to investigate environmental issues and know the basics of citizenship action strategies. This student guide is designed to teach students how to investigate and evaluate environmental issues and actions. The guide is presented in six modules. Module 1 introduces the…

This module, which is one in a series of 127 performance-based teacher education learning packages focusing upon specific professional competencies of vocational teachers, deals with developing a plan for evaluating a vocational program, performing a program evaluation, and developing a final evaluation report. Addressed in the individual learning…

This module is one of a series of learning modules designed to help vocational education administrators to improve their skills. The module addresses two types of information-gathering or inquiry skills that will help an administrator collect information for decision making: (1) developing and using questionnaires and structured interview…

This trainer's guide is intended to assist supervisors of work-based career training projects in helping students learn how to obtain, analyze, record, and present statistical information, specifically, information related to people's failing to turn up for court appointments. The guide is one in a series of core curriculum modules that is…

This learning module, one in a series of competency-based guidance program training packages focusing upon professional and paraprofessional competencies of guidance personnel, deals with evaluating guidance activities. Addressed in the module are the following topics: writing evaluation questions, preparing an evaluation plan, selecting…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It contains the participant workbook, trainer manual, and activity worksheets for a module on collecting and using customer…