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Connolly, Theresa; And Others – 1995
The Boys Town Education Model for classroom management is described in 15 chapters of this book. Emphasizing social skills instruction, each chapter elaborates a tool or technique needed to foster a positive, supportive, and structured classroom environment. Chapter 1, "The Well-Managed Classroom," discusses the four components of the…
Descriptors: Classroom Techniques, Discipline, Elementary Secondary Education, Interpersonal Competence
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Little, Rick – NASSP Bulletin, 1985
Student problems and needs are an important component to be considered in the educational process. Outlines the dimensions of a program called Quest that helps students with social and personal skill development. (MD)
Descriptors: Daily Living Skills, Drug Abuse, Interpersonal Competence, Leadership
Burlington County Coll., Pemberton, NJ. – 1994
Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…
Descriptors: Community Colleges, Computer Oriented Programs, Guidelines, Improvement Programs