The history of patron access microcomputers in libraries is described as carrying on a tradition that information and computer power should be shared. Questions that all types of libraries need to ask in planning microcomputer centers are considered and several model centers are described. (EM)

Setting up a public library bulletin board system is described as a way to attract young adult users as well as to foster awareness and use of electronic information media. Step-by-step guidelines cover hardware needed, including modems, types of software available, designing the system's contents, and maintenance and security. (EM)

Describes the organization and administration of a program designed to educate adults in the use of a library. The program, which is offered as a series of six workshops led by department members, uses library facilities and library generated materials. (JVP)

A task force was charged with developing a revised set of guidelines for public library service to children in Vermont. Together with the results of a survey of Vermont public libraries, the help of recommendations from other states, and the expertise of individual libraries, the task force drew up a number of guidelines. In the first section the…

Presents a model interlibrary loan policy for regional, state, local, and other special groups of libraries; the 1980 national interlibrary loan code; and the 1978 procedural guidelines for international lending. (FM)

Intended to serve as suggested guidelines for library and information services in state agencies, this manual was prepared for use by administrators, librarians, and other agency staff. The first section provides information for the agency director on state agency libraries and their administration, personnel, the librarian's role, facilities and…

Developed by the Audiovisual Committee of the Association of College and Research Libraries, the guidelines presented here reflect technological innovations in audiovisual services. Areas covered include library planning, budgets, personnel, facilities, equipment and supplies, collection development, acquisitions, cataloging, collection…

This manual for volunteers begins with a brief introduction to Arizona's Library for the Blind and Physically Handicapped, which is one of 56 libraries appointed by the Librarian of Congress to provide public library service to persons with visual or physical impairments. Introductory materials include explanations of the general policies and…

Describes resources available to librarians that provide references to government publications, presents sample reference questions and answers, and discusses the use of shared printed and human resources to aid in access to government information. (CLB)

This publication is based on the work of The State Library of Ohio, the National Bookmobile Guidelines Committee, and staff of local Ohio bookmobile programs. Draft guidelines were approved by the 7th National Bookmobile Conference (May 31-June 2, 1992). The Guidelines provide brief statements of standards followed by specifics which indicate…

This manual outlines the procedures to be used for producing and placing signs within the libraries of the University of California, Riverside and presents examples of signs which conform to the library sign policy. The sign policy itself is described as well as procedures for requesting new or revised signs and for sign removal. Drawings of…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

These guidelines for library services designed to meet the particular needs of older adults cover special library materials, outreach programs, utilization of older adults as volunteers and employees, relationships with other agencies, and including this population in library planning and resource allocations. (CLB)

Proposes guidelines to assist educational technologists and librarians in exploiting and communicating video information effectively in public and academic libraries. The reasons for using video in libraries, current international developments, equipment and facilities recommendations, and relationships between educational technology units and…

This publication outlines approaches librarians may take to begin a literacy program in a public library or a literacy coalition in the community, and provides guidelines for writing a successful literacy grant application to fund the coalition. Ways in which a library may advance literacy and serve patrons for whom English is a second language…