Letters of recommendation too often do not tell recipients what they need to know about a candidate. The letters may address irrelevant qualities of the candidate or they may discuss only vague generalities. Faced with this problem, many employers prefer telephone interviews; however, people in higher education continue to rely on letters of…

Recommendations are presented for dealing with difficult students and the questions they ask during classroom discussions. Brief ideas are provided for handling argumentative individuals, long-winded questioners, and questions for which the instructor does not have a good answer. A discussion of curved or loaded questions (pseudoquestions)…

Recommendations for improving communications skills are offered. It is stated that the process of communicating involves passing information and understanding from one person to another; a one-way process of sending out information is not good enough. To help principals communicate more effectively with their staff, recommendations are offered on…

This handbook is designed for use by trained educational diagnosticians and special educators as they go about the complex task of identifying students with perceptual/communicative disabilities (PCD) and determining eligibility for special education services. Section 1 of the text discusses federal criteria for determining the existence of a…

Most organizational problems are communication problems. The administrator must employ strategies for listening to employees (personal listening), and must allow the employees to participate in the decision-making process (corporate listening). The Marietta City School System (Georgia) employed several strategies to deal with the passive…