The changes necessary for creating a quality school can best be made in a positive organizational climate because any real change requires the active involvement of people in the organization, who will not participate unless they are highly satisfied with their work environment. Such an open, facilitating, nurturing environment can only be…

Discussion of the evaluation of university faculty compares assessment that leads to judgment of performance (summative) and appraisal concerned with providing useful feedback (formative). Characteristics of each approach are considered, including purpose, criteria, review procedures, evaluators, recipients of results, timing, and follow-up.…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given…