Governing multi-level education systems requires governance models that balance responsiveness to local diversity with the ability to ensure national objectives. This delicate equilibrium is difficult to achieve given the complexity of many education systems. Countries are therefore increasingly looking for examples of good practice and models of…

This book explores the perspectives of experienced practitioners, sharing ideas about building and sustaining organizational strength through workforce development practices and systems. As the saying goes, a company's greatest resource is its people. When managers really believe that and work to develop organizational capabilities, productivity,…

This paper describes how various formal planning approaches were developed and applied at Pennsylvania State University. Phases (horizontal reduction, vertical reallocation, strategic planning, and strategic management) are identified as are principles including planning for change on the margins and continuity, providing for feedback, and…

The participant's manual contains training materials for a national conference on mobilizing resources and fund raising in agencies concerned with promoting independent living for people with disabilities. Preliminary materials include the conference agenda, background information about the trainers, organizational information on Independent…

Of all the people known for stressing quality in industry, W. Edwards Deming is the pioneer. He stresses statistical process control (SPC) and a 14-point process for managers to improve quality and productivity. His approach is humanistic and treats people as intelligent human beings who want to do a good job. Twelve administrators in a university…

This report provides education leaders and policymakers with a lens to examine model professional development in education and the private sector. The purpose of this study was to increase understanding of how organizations support or fail to support a work culture that values ongoing education, and to better understand what comprises the…

This book is a collection of case studies by 27 educational and industrial leaders describing the implementation of specific Total Quality Management techniques which have demonstrated their value. Essays and their authors are as follows: "Process Improvements Using Team Environments" (Scot M. Faulkner); "Team Effectiveness" (Robert S. Winter);…

Written for community college presidents and others interested in community college leadership, this book provides a practical guide to the presidency based upon the author's extensive experience as a college president. The book is divided into four sections, each addressing a separate issue related to college presidency. The first section, "The…