This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

Presents an activity in which participants identify organizational situations in which they have tried to influence others and write brief essays discussing the dynamics. Working in pairs they score each other's essays with a form that includes an analysis of the tactics. Provides suggestions for using this design. (Author/RC)

Discusses the use of joint training approaches in industrial relations and the most effective training methods and techniques for the different groups in the industrial relations scene: management, supervisors, and union representatives. Outlines an industrial relations joint training strategy devised by the authors. (MF)