Automation of a table of contents service at the Methodist Hospital School of Nursing Library using dBase III facilitates matching patrons with journals. The program is also used for journal check-in and mailing labels. Future applications may include production of a journal holdings list, statistics, and reporting. (21 references) (MES)

This program plan for online reference service--the individualized assistance provided to a library patron using an online system--at California State Polytechnic University, Pomona, covers the areas of funding, eligibility for online services, search request eligibility, database eligibility, management of online services, reference faculty…