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| Journal of Student Financial… | 1 |
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| Glenn, Ethel C. | 1 |
| Ingle, Marleen B. | 1 |
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PDF pending restorationGlenn, Ethel C.; Ingle, Marleen B. – Journal of Student Financial Aid, 1993
The University of North Carolina at Greensboro student financial aid office undertook a program to train staff in effective listening. Training involved personal videotaping of staff members, followed by feedback to staff and a handout for students (appended) to promote more successful interviews. Initial response has been positive. (Author/MSE)
Descriptors: Counselor Client Relationship, Higher Education, Interviews, Listening Skills
