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Shaughnessy, Thomas W. – Journal of Library Administration, 1987
Discusses the determinants of the quality of library services, the difficulties involved in attempting to measure quality, and the need for the profession to explore methods to improve library service quality. (CLB)
Descriptors: Evaluation Criteria, Library Services, Library Standards, Measurement Techniques

Weinland, Janice; McClure, Charles R. – Journal of Library Administration, 1987
A review of the debate within the library profession concerning the changing role of libraries and fee based library services is followed by the presentation and discussion of an economic analysis of library services based on an indifference curve model. This model may be used to justify selected user fees. (CLB)
Descriptors: Access to Information, Economic Change, Fees, Information Services

Aronoff, Carol; Cart, Michael – Journal of Library Administration, 1985
Discusses factors that contribute to Santa Monica Public Library's excellence, including supportive city government and citizenry, city council, library board, lean top management, and the basic management team. Specific management principles and techniques, public relations, and measures of service at Beverly Hills Public Library are also…
Descriptors: Administrative Principles, Administrators, Library Administration, Library Associations

Gapen, D. Kaye – Journal of Library Administration, 1987
Reviews the role of library networks in improved access to resources, increased productivity, and cost effectiveness. The impact of electronic information on these functions is discussed, and strategies for effectively networking electronic information are presented. (1 reference) (CLB)
Descriptors: Access to Information, Change Strategies, Cooperative Planning, Cost Effectiveness