Identifies and discusses seven critical issues in the implementation and maintenance of a library automation staff training program: timing, a modular learning approach, training location, trainers, documentation, lesson reinforcement, and continuity. An appendix describes some of the options available for computer assisted training programs.…

Examines some of the fears, frustrations, and misconceptions of library staff and patrons that hamper the effective use of computers in libraries. Strategies that library administrators could use to alleviate stress are outlined, including staff participation in the automation process, well-designed workstations, and adequate training for staff…