Discusses the problem of incompetent library supervisors in terms of the process that results in the selection of such supervisors, inappropriate supervisory behaviors, and the effects on employees. Several strategies for coping with an incompetent supervisor are suggested. (4 references) (CLB)

Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

Discusses some advantages of using workbooks in programs of basic instruction in academic libraries, and compares the use of workbooks with the effectiveness of audiovisual instruction, group instruction, lectures, and library tours to present the same material. Twenty references are listed. (Author/CHC)