A key issue in redesigning college and university business processes is whether new processes should be enabled by information systems that focus on them or share highly integrated data and common methods with older processes. An approach used at the University of Saskatchewan (Canada) that entailed reorganization, reorientation, and retooling is…

In 1988, Indiana University's separate academic and administrative computing units were not responding to changing user demands. In merging and reorganizing the systems, the university tackled problems shared by many institutions and gathered information that can encourage and forewarn others in similar efforts. The project's history, process, and…

California Polytechnic State University at San Luis Obispo is exploring several cost-effective technological solutions to improve learning productivity, reduce labor intensity, and provide new ways to deliver education and better services to students while enhancing quality of instruction. Strategic planning and partnerships have been key…

A discussion of Executive Information Systems, the newest decision-support computer application for organizations, argues that this approach could profoundly change how colleges and universities are managed. Using graphics, icons, and mainframe data retrieval software, middle management can handle large quantities of information. Proven design…

Through integration of administrative information systems across diverse technology platforms and opening access to institutional data, Indiana University has begun to expand the concept of academic information systems. The university's experience has resulted in conclusions and guidelines for other institutions to use in AIS planning and…

A California State University study of alternative job design approaches in the university's information technology community is described. The study was designed to develop a job design approach that could adapt to changing skill requirements, promote continuous acquisition of skills for knowledge-based employees, and improve organizational…

A discussion of information management within institutions looks at the relationship between data administration, the application of formal rules and methods to information resources, and distributed data processing, the dispersion of computing functions, and data at electronically interconnected nodes within the organization. Technology, tools,…

A description of the recent development of Florida State University's administrative information services looks at the role of faculty input, the strategic plan, underlying administrative principles and considerations, networking and telecommunications, integration of instructional and research computing, and centralization of computing service…

Colleges and universities are initiating data warehouse projects to provide integrated information for planning and reporting purposes. A survey of 40 institutions with active data warehouse projects reveals the kinds of tools, contents, data cycles, and access currently used. Essential elements of an integrated information architecture are…

At the University of Delaware, World Wide Web tools are used to produce multiplatform administrative applications, including hyperreporting, mixed media, electronic forms, and kiosk services. Web applications are quickly and easily crafted to interact with administrative databases. They are particularly suited to customer outreach efforts,…

Document imaging, a technology that transforms printed text, figures, and pictures into computer-accessible forms, may be offered as a solution to document management problems involving space and personnel. Administrators and planners should understand relevant issues, considerations, difficulties, and options. Examples are drawn from the…

An interview with Stephen C. Hall and Constance F. Towler of the Harvard University Office for Information Technology (Massachusetts) addresses issues in implementing management techniques to improve and maintain program quality. Topics include motivation, executive-level knowledge and support, specific changes made, and response and assistance…

Development of Arizona State University's computing architecture, designed to ensure that all new distributed computing pieces will work together, is described. Aspects discussed include the business rationale, the general architectural approach, characteristics and objectives of the architecture, specific services, and impact on the university…

The University of Pennsylvania's Wharton School introduced a "distributed" organization for managing computing support services. The hybrid structure combined elements of centralized computing and departmental computing by placing computing personnel in the departments, under central management. The program covers a wide range of support…

Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence…