An interview with Stephen C. Hall and Constance F. Towler of the Harvard University Office for Information Technology (Massachusetts) addresses issues in implementing management techniques to improve and maintain program quality. Topics include motivation, executive-level knowledge and support, specific changes made, and response and assistance…

Before colleges and universities can take advantage of the full potential of information technology (IT) to improve administration, they must be able to measure its value and justify adoption. A "return on management" methodology links IT, managerial, and organizational performance to assess management value added, thus relative productivity, of…

In 1988, Indiana University's separate academic and administrative computing units were not responding to changing user demands. In merging and reorganizing the systems, the university tackled problems shared by many institutions and gathered information that can encourage and forewarn others in similar efforts. The project's history, process, and…

A discussion of Boston College's system allowing students to display and print their campus records at automated teller machines (ATMs) around the institution looks at the system's evolution, current operations, human factors affecting system design and operation, shared responsibility, campus acceptance, future enhancements, and cost…

Data management challenges at the Pennsylvania State University are discussed, including providing user access to data, developing a classification system for data elements, eliminating the manual process for creating tailored user views, and developing data dictionary user enhancements. Solutions are provided to give insight into problem solving.…

The nature and form of useful management information in a variety of situations is discussed. It is suggested that questions posed by managers may determine the effectiveness of the management information system. Questions concerning demographic trends and enrollment declines are used to illustrate this point. (SF)