This book has three purposes: to provide a perspective for looking at how traditional reference service "fits" in with new trends and issues; to document the myriad ways in which day-to-day library services are being transformed by changes in technology, culture, and staffing; and to offer guidance and advice for evolving reference services to…

The challenges faced by reference and collection development staff have become increasingly complex in recent years, as more and more materials--in a variety of formats--have become available. This book shows reference and collection development librarians how to use the Internet to share information through online conversations and online…