Presents standards for reference services developed by the Suburban Library System (Illinois) and discusses the effects of the standards on youth services. Standards for a written reference plan, reference staff, reference sources, and evaluation are included. (11 references) (MES)

Discusses the determinants of the quality of library services, the difficulties involved in attempting to measure quality, and the need for the profession to explore methods to improve library service quality. (CLB)

Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)

Developed by the Audiovisual Committee of the Association of College and Research Libraries, the guidelines presented here reflect technological innovations in audiovisual services. Areas covered include library planning, budgets, personnel, facilities, equipment and supplies, collection development, acquisitions, cataloging, collection…

This document is a compilation of state laws relating to Michigan libraries, intended as a tool for library managers and as an expression of continued commitment to strengthening library services throughout the state. It reprints legislation directly related to libraries of all levels, including: library networks; regional libraries: district…

Presents a model that calculates the conditions under which a library may adopt a highly service-oriented online catalog access policy at minimum additional cost. The use of arrival rates, service rates, and queueing calculations to arrive at a cost-effective policy is explained. (Author/CLB)

Describes a process undertaken by small, rural libraries in Massachusetts in which trustees, librarians, and community leaders identified the possible roles of libraries and prioritized needs for individual communities. The results include an emphasis on community standards rather than national, and a list of three basic roles of all libraries.…

Standards are briefly outlined for four general areas. Administrative areas addressed are policies and procedures, legal basis, planning reports--statistical and narrative, budget, funding, personnel (personnel policies and procedures, positions and responsibilities, staff size, training and performance, job description, affirmative action,…

This long-range plan, which will serve as the basis for program and budget developments for the Library of Michigan for the 3-year period beginning October 1, 1984, was prepared after reviewing long-range plans of 26 other state libraries and has been through 3 working drafts. The second draft was reviewed by the Library Services and Construction…

Prepared as an outline of the long-range South Carolina library development program required by the Library Services and Construction Act (LSCA), this document describes: (1) the library public, with emphasis on disadvantaged, blind, physically handicapped, elderly, and institutionalized persons, as well as persons with limited English speaking…

The materials in this manual are intended to provide the introductory information needed by new system advisory council members and staff of the Texas State Library on the history, role, governance, funding, services, and administration of library systems. Included in the handbook are discussions of: (1) the role of systems in public library…

Prepared as an outline of the long-range South Carolina Library development program required by the Library Services and Construction Act (LSCA), this document describes: (1) the library public, with emphasis on the disadvantaged, illiterate, blind and physically handicapped, persons with limited English speaking ability, the elderly, and the…

Prepared as an outline of the long range South Carolina library development program required by the Library Services and Construction Act (LSCA), this document describes: (1) the library public, with emphasis on disadvantaged, blind, physically handicapped, elderly, and institutionalized persons as well as persons with limited English speaking…

This long range plan provides a framework for the establishment or expansion of programs to carry out the intent of the Library Services and Construction Act (LSCA), P.L. 95-123, as amended, in the state of Texas. It reflects input from four major sources: policies established by the Texas State Library and Archives Commission, deliberations of…

Describes the development and current status of state plans that address depository departments in regional libraries. The effectiveness of existing programs is assessed, and suggestions for improvements are offered. (CLB)